Return Policy
The right of withdrawal can be made within 14 calendar days from delivery.
The shipping costs for the return of the garment are to be paid by the buyer.
Fantaleggins also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller. Only in these cases, the Seller will also refund you the amount you paid as shipping costs. The Seller will send an express courier to collect the Product at the address indicated by you.
The product to be returned must be intact, free of alterations, contained in its original packaging and with intact and attached labels.
The consumer is responsible for the reduction in the value of the refunded product resulting from handling the product beyond the use necessary to establish the correct size of the product and / or its characteristics.
No returns or exchanges are made for damage caused by washing errors. The company is not liable in these cases:
If you do not follow the instructions on the label carefully.
Supplex leggings should not be left to soak, because they can fade (not a defect, but a characteristic of the fabric).
Do not bleach.
Necessarily wash at low temperatures, preferably by hand.
Do not iron.
No returns will be accepted on NILIT INNERGY anti-cellulite leggings if opened from the original packaging.
Returns of creams and cosmetics are not accepted.
Right of withdrawal
The right of withdrawal is subject to Legislative Decree 206/2005 "Consumer Code" Section IV art. 64 - 67 and subsequent amendments.
The right of withdrawal means (Article 64 paragraph 1) "... the Customer's right to withdraw, for any reason and without penalty, from a purchase contract concluded at a distance." (except as specified in point 4 of this letter). The right of withdrawal consists in the reimbursement of the sum paid by the Customer for the return of the purchased goods and is applied by law to purchases made by private consumers ("natural person acting for purposes not related to any professional activity carried out"), to that is, exclusion of all purchases made by Resellers and / or Business Customers in general.
As per the aforementioned provisions, the right of withdrawal is bound by the following conditions:
The Consumer has the right to withdraw from the distance contract without any penalty and without communicating the reason within the term of 14 calendar days starting from the day of receipt of the goods certified by the slip signed to the courier.
In case of direct collection, the 14 days start from the day of collection.
The right of withdrawal is exercised as follows:
Only after receiving the DELIVERED ORDER email:
Log into your ACCOUNT
click on ORDERS
click on DETAILS of the order in question;
at the bottom of the page check the box of the product you need to return, specify the reason and then click on the button
ASK FOR A REFUND.
The customer will soon receive an email confirming "WAITING FOR THE PACKAGE" and only AFTER will he be able to send the goods to the following address.
Fantaleggins/ PVS SERVICES ITALIA
C/O LA GIOVANE
Strada A di Gainago 2/A
43056 Gainago di Torrile (PR).
SAVE THE TRACEABILITY NUMBER OF THE PACKAGE; IT MAY BE REQUIRED BY THE WAREHOUSE TO VERIFY DELIVERY TO THE CORRECT ADDRESS IN CASE THE PACKAGE IS NOT FOUND.
FANTALEGGINS DOES NOT RESPOND FOR RETURNS SHIPPED WITHOUT TRACKABLE TRACK NUMBER
For communications regarding returns write to the email address:
resi@fantaleggins.com
The purchased good for which you intend to take advantage of the right of withdrawal must be intact, in perfect condition and returned in the original packaging complete in all its parts and with all the original labels attached. Inside the package, the label that the customer finds in the package at the time of delivery of the order must be inserted. It is a label with a barcode with the words: TO BE INSERTED IN THE PACKAGE IN CASE OF RETURN.
The lack of the label makes the return unmanageable so DO NOT ship without it.
In the case of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days provided for by law, or without having completed the online Return Form, or without complying with the conditions provided above, you will not be entitled to reimbursement of the sums already paid to the Seller.
According to the law (Art. 67 paragraph 3 of Legislative Decree 206/2005 "Consumer Code"), the shipping costs for the return of the goods are charged to the Customer, who is fully responsible until the certificate of receipt c / o its headquarters by Fantaleggins which will not be liable in any way for any damage, theft or loss of returned and uninsured shipments.
The return of the goods to be returned must arrive complete with the return authorization number at the Fantaleggins headquarters within 10 working days from the communication of the return authorization number (i.e. the email of: WAITING FOR THE PACKAGE), communication that will take place by Fantaleggins via email upon receipt of the justified return request. The delay on this time of 10 days leads to the application of a penalty: the goods returned after the deadline will be refunded at 50% of the value paid.
Upon arrival, the goods will be examined to assess any damage or tampering (eg use even just for testing). In the event that the condition of integrity of the returned goods is found to be lacking, the right of withdrawal is totally lost and Fantaleggins will return the purchased goods to the sender, charging him the shipping costs incurred for the new shipment. The product must be in its original packaging, clean and with all original labels stuck in place. Removing the labels makes the product NOT returnable.
If the goods have suffered damage during transport, Fantaleggins will promptly notify the Customer (2 working days from the date of receipt at our office) to allow him to promptly file a complaint against the courier he has chosen and obtain a refund. of the value of the asset (if insured). In this case the product will be made available to the Customer for its return and at the same time the request for withdrawal will be canceled, as our company can no longer dispose of the product.
If the right of withdrawal is exercised in accordance with the provisions of Article 64 and 65 of Legislative Decree 206/2005 "Consumer Code", Fantaleggins will refund the amount paid by the Customer for the returned goods or, at the request of the customer exercised via email, to replacement with another item (any shipping costs may be charged to the customer: the same conditions applied normally in orders are applied).
This reimbursement will take place as quickly as possible and in any case no later than 14 working days from the date of receipt of the returned goods (Article 67 paragraph 4).
We inform our kind customers that the reimbursement will take place with the same payment method used by them at the time of purchase: we therefore invite our kind customers who have used the bank transfer, to indicate the bank details directly on the withdrawal communication at the time of '' sending of the same by registered letter with return receipt in order to speed up the reimbursement procedure. For cash on delivery orders, the payment method used is the bank transfer via IBAN.
The refund does not include the shipping costs incurred (if they have been incurred) nor those for the return.
We remind our customers that from 1 January 2008, in compliance with European interbank directives, it is compulsory to use the IBAN code also for national transfers. Therefore it will be necessary to communicate the aforementioned IBAN code to obtain a refund of the sums paid.